Outage in Conviva

Video Platform Historical Data Delay

Resolved Minor

April 26, 2025 - Started 12 months ago - Lasted about 2 hours
Official incident page

Incident Report

Conviva Critical Incident Awareness Notification To our Valued Customers: We are currently experiencing delays in historical data for Video platforms. Our team is actively working to resolve the issue. Please note that this only impacts some customers, and Real-Time services are operating as expected. Areas affected include: Historical Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com

Components affected

Conviva Historical

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/26/2025 07:06PM

This incident has been resolved.

INVESTIGATING 12 months ago - at 04/26/2025 05:16PM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 04/26/2025 05:15PM

Conviva Critical Incident Awareness Notification

To our Valued Customers:

We are currently experiencing delays in historical data for Video platforms. Our team is actively working to resolve the issue. Please note that this only impacts some customers, and Real-Time services are operating as expected.

Areas affected include: Historical

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account.
For assistance, please contact support@conviva.com

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