Outage in Conviva
VSI - Historical data gap on march 13th between 10:00 –12:00 UTC
Resolved MinorIncident Report
We are currently observing a historical data gap between 10:00 am –12:00 pm UTC on march 13th for multiple customers. This issue is only visible on the Pulse dashboard when the date range includes March 13–14 and the granularity is set to 1 hour.
Our team is actively backfilling the data. We will provide an update once the backfill is complete. Live data and all other date ranges are not affected
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 10 hours ago - at 03/14/2026 08:01AM
Backfill has been completed and the data gaps are no longer visible
INVESTIGATING
about 10 hours ago - at 03/14/2026 07:30AM
We are currently observing a historical data gap between 10:00 am –12:00 pm UTC on march 13th for multiple customers. This issue is only visible on the Pulse dashboard when the date range includes March 13–14 and the granularity is set to 1 hour.
Our team is actively backfilling the data. We will provide an update once the backfill is complete. Live data and all other date ranges are not affected
Latest Conviva outages
Historical - about 1 month ago
Historical - about 1 month ago
DPI service degradation. - 2 months ago
VSI: Spike in Metrics - 3 months ago
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