Outage in Conviva
VSI - Data Dip noticed from around 04:15 UTC on 21 December 2025.
Resolved MinorIncident Report
To our Valued Customers:
Conviva Operations is aware of the ongoing data dip visible in Pulse UI and is currently investigating towards a resolution.
Areas affected include: Real-Time and Historical data
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account.
For assistance, please contact support@conviva.com
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 12/24/2025 02:00PM
The data repair has been completed successfully.
MONITORING
4 months ago - at 12/21/2025 06:00AM
Our Engineering and Operations team has fully restored our VSI service, and the traffic is currently stable now. We are keeping a close eye on the system. We are actively working on the required data repair, and we will provide the completion timeline and extent of the repair. With that, we are closing the P0 and proceeding with the highest priority data repair.
INVESTIGATING
4 months ago - at 12/21/2025 05:19AM
To our Valued Customers:
Conviva Operations is aware of the ongoing data dip visible in Pulse UI and is currently investigating towards a resolution.
Areas affected include: Real-Time and Historical data
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account.
For assistance, please contact support@conviva.com
Latest Conviva outages
Real-Time and Historical Data Delay - 8 days ago
Real-Time and Historical Data Delay - 9 days ago
Historical - 9 days ago
Historical - 18 days ago
VSI Viewer Module Intermittent Issue - about 1 month ago
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