Outage in Conviva

VSI - Data Dip noticed from around 04:15 UTC on 21 December 2025.

Resolved Minor

December 21, 2025 - Started about 1 month ago - Lasted 3 days
Official incident page

Incident Report

To our Valued Customers: Conviva Operations is aware of the ongoing data dip visible in Pulse UI and is currently investigating towards a resolution. Areas affected include: Real-Time and Historical data For further information please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com

Components affected

Conviva Real-Time Conviva Historical

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 12/24/2025 02:00PM

The data repair has been completed successfully.

MONITORING about 1 month ago - at 12/21/2025 06:00AM

Our Engineering and Operations team has fully restored our VSI service, and the traffic is currently stable now. We are keeping a close eye on the system. We are actively working on the required data repair, and we will provide the completion timeline and extent of the repair. With that, we are closing the P0 and proceeding with the highest priority data repair.

INVESTIGATING about 1 month ago - at 12/21/2025 05:19AM

To our Valued Customers:

Conviva Operations is aware of the ongoing data dip visible in Pulse UI and is currently investigating towards a resolution.

Areas affected include: Real-Time and Historical data
For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account.
For assistance, please contact support@conviva.com

Latest Conviva outages

DPI service degradation. - 13 days ago

VSI: Spike in Metrics - 29 days ago

Conviva Critical Incident Awareness Notification - about 1 month ago

Historical - about 1 month ago

Data dips in VSI Trends - about 1 month ago

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