Outage in Conviva

VSI: Spike in Metrics

Resolved Minor

December 26, 2025 - Started 29 days ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating a timely limited spike in startup, abandonment and other related metrics between 2025-12-26 3:48 - 4:45 UTC. This issue was regional-specific to the US as we do not have any impact on our EMEA or APAC customers. We are still investigating and monitoring but at this point in time metrics have normalized. We are not observing any impact since, but we are closely monitoring our systems for any further impact and while getting additional information about the root cause.

Components affected

Conviva Historical

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Latest Updates ( sorted recent to last )

RESOLVED 28 days ago - at 12/26/2025 03:16PM

This incident has been resolved.

INVESTIGATING 28 days ago - at 12/26/2025 01:34PM

We are continuing to investigate this issue.

INVESTIGATING 29 days ago - at 12/26/2025 08:57AM

We are currently investigating a timely limited spike in startup, abandonment and other related metrics between 2025-12-26 3:48 - 4:45 UTC.
This issue was regional-specific to the US as we do not have any impact on our EMEA or APAC customers. We are still investigating and monitoring but at this point in time metrics have normalized.
We are not observing any impact since, but we are closely monitoring our systems for any further impact and while getting additional information about the root cause.

Latest Conviva outages

DPI service degradation. - 13 days ago

VSI - Data Dip noticed from around 04:15 UTC on 21 December 2025. - about 1 month ago

Conviva Critical Incident Awareness Notification - about 1 month ago

Historical - about 1 month ago

Data dips in VSI Trends - about 1 month ago

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