Outage in Conviva

DPI service degradation.

Resolved Minor

January 11, 2026 - Started 13 days ago - Lasted 2 days
Official incident page

Incident Report

To our Valued Customers: Conviva Operations is aware of intermittent interruptions impacting our DPI production services and is currently investigating towards a resolution. Areas affected include: DPI For further information please see the Conviva Status Page. Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com . Best regards, Conviva Support Services

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Latest Updates ( sorted recent to last )

RESOLVED 11 days ago - at 01/13/2026 05:12AM

This incident has been resolved.

MONITORING 13 days ago - at 01/11/2026 11:56AM

This incident is now resolved. Our Engineering team has fully restored the DPI service, and the traffic is currently stable. We are aware of the historical data gap currently visible in DPI, and our team will continue investigating it. We will share more information once available. Thanks for your understanding.

INVESTIGATING 13 days ago - at 01/11/2026 09:57AM

To our Valued Customers:

Conviva Operations is aware of intermittent interruptions impacting our DPI production services and is currently investigating towards a resolution.

Areas affected include: DPI

For further information please see the Conviva Status Page.

Please do not reply to this email as it goes to an unmonitored account.
For assistance, please contact support@conviva.com
.

Best regards,
Conviva Support Services

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Conviva Critical Incident Awareness Notification - about 1 month ago

Historical - about 1 month ago

Data dips in VSI Trends - about 1 month ago

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