Service Alert Update: Global Salesforce Core Service Disruption

This incident has been resolved.

Current Status
Salesforce has deployed a fix across their infrastructure, and service is actively returning to normal across affected instances. Our team has updated our status to Monitoring as platform performance stabilizes.

Incident Progress
Service Restoration: A fleetwide rollout by Salesforce is currently in progress, and system availability is restoring.

Permanent Resolution: In parallel with the rollout, engineering teams are implementing a permanent, code-level fix to prevent recurrence.

Internal Monitoring: We are actively monitoring error rates and telemetry to verify complete stability.

Customer Guidance
Most users should now be able to access their Copado instances and Copado Community without encountering maintenance errors.
If you experience any residual latency or brief hiccups, please wait a few moments and refresh your browser session.

Issue Summary:
Salesforce has officially acknowledged an ongoing global service disruption affecting their Core Services. This infrastructure-level outage is the root cause of the intermittent maintenance errors and access issues currently affecting our environments.

Current Status:
Provider Incident ID: https://status.salesforce.com/incidents/20004433
Root Cause: Global Salesforce Core Service disruption.

Next Steps & Actions:
Track Real-Time Updates: Please monitor the official Salesforce Trust Link for direct updates from Salesforce engineering.

Support Ticket Request: We kindly ask that you continue to refrain from opening Copado Support or IT tickets regarding this specific error, as our support teams do not have direct control over underlying platform restoration.

We are closely monitoring Salesforce's progress and will post another update as soon as platform functionality stabilizes.