Coralogix Outage History

Coralogix experienced a major incident where Real User Monitoring (RUM) data ingestion was unavailable in their EU2 environment for 50 minutes. The engineering team identified and implemented a fix, restoring all previously affected RUM data to the system. The incident was fully resolved after monitoring confirmed the fix was successful.

The olly.new web application domain became inaccessible for 35 minutes due to a service issue, while Olly integrations within Coralogix Teams continued to operate normally. The incident was resolved by placing the domain under maintenance, with users directed to access the service through https://ollyhq.com or the web application integration inside Coralogix Teams.

Coralogix experienced delays in case creation functionality in the US1 region (team.coralogix.us) for 1.3 hours. The issue affected users' ability to create support cases in a timely manner. The team identified the root cause, implemented a fix, and resolved the incident after monitoring confirmed the solution was working properly.

Coralogix experienced data ingestion delays affecting customers in the US2 region (team-name.app.cx498.coralogix.com) for 34 minutes. The engineering team identified the root cause and implemented a fix, with monitoring confirming the resolution.

The Coralogix Support Chat application experienced loading issues that prevented users from accessing chat functionality. The incident affected the user interface and lasted approximately 1.5 hours. The issue was resolved and chat functionality was restored.

Coralogix experienced errors with Email Group Webhook functionality for alert notifications across EU1, EU2, US2, and AP1 regions, which also affected general email sends including reports, password resets, and invitation emails. The issue lasted 32 minutes before engineering teams implemented a fix and confirmed resolution after monitoring.

Coralogix experienced lag issues with their LiveTail feature in the US2 region, causing a processing backlog that affected real-time log streaming capabilities. The engineering team actively investigated and resolved the issue within 8 minutes.

Coralogix's Real User Monitoring (RUM) feature experienced a UI issue across all major regions (EU1, EU2, US1, US2, AP1, AP3), causing users to encounter blank pages when accessing the RUM section. The engineering team identified and implemented a fix, restoring functionality first to EU1, EU2, AP1, and AP3 regions, followed by the remaining US1 and US2 regions. The incident was fully resolved after 36 minutes of downtime.

Coralogix experienced login issues affecting customers in the EU1, EU2, and US2 regions where users would see the login page when refreshing despite being logged in. The incident impacted a subset of customers across these three regions for 20 minutes. The issue was resolved after implementing a fix and monitoring the results.

Coralogix experienced a major issue affecting the alerting pipeline in the EU2 environment, causing customers to experience missing or delayed alerts. The engineering team identified the root cause and implemented a fix within 41 minutes, restoring normal alert delivery.