Outage in Core Practice

Optus Outage affecting some users logging into Core

Resolved Major
November 07, 2023 - Started about 2 years ago - Lasted 1 day
Official incident page

Incident Report

We want to inform you of a service disruption affecting SMS delivery and two-factor authentication capabilities, due a nationwide Optus outage. We are currently investigating the full impact on our services. If you are experiencing issues logging in, please reach out to a user who is already logged in to temporarily disable your two-factor authentication. We apologize for the inconvenience and appreciate your patience as we work to resolve this matter. Stay tuned for updates.
Components affected
Core Practice Application

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/08/2023 10:57PM

Optus network has now been restored and we are expecting all Core services to be operational again. We again thank you for your patience.

INVESTIGATING about 2 years ago - at 11/07/2023 10:44PM

We want to inform you of a service disruption affecting SMS delivery and two-factor authentication capabilities, due a nationwide Optus outage. We are currently investigating the full impact on our services.

If you are experiencing issues logging in, please reach out to a user who is already logged in to temporarily disable your two-factor authentication.

We apologize for the inconvenience and appreciate your patience as we work to resolve this matter.

Stay tuned for updates.

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