Outage in Core Practice

Degraded performance

Resolved Minor
March 23, 2025 - Started 8 months ago - Lasted about 7 hours
Official incident page

Incident Report

We are investigating a server performance issue related to CPU spikes and are adding an additional servers to handle the requests. Users may experience temporary slowness over the next few minutes.
Components affected
Core Practice Application

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 03/24/2025 06:32AM

The incident has now been resolved, and we sincerely apologise for any disruption caused to affected customers. We will continue to review the situation to find ways to strengthen our system’s resilience and prevent similar issues from occurring in the future.

MONITORING 8 months ago - at 03/24/2025 12:18AM

Additional servers have been successfully added to the pool to handle the load spikes. Users should now experience normal operation.

We apologise for any inconvenience caused during this period of degraded performance. Our team will continue to closely monitor the system as we investigate the root cause of the spikes

IDENTIFIED 8 months ago - at 03/23/2025 11:58PM

We are investigating a server performance issue related to CPU spikes and are adding an additional servers to handle the requests.

Users may experience temporary slowness over the next few minutes.

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