Outage in Cornerstone

Email Issues for UK Swimlanes

Resolved Major
April 29, 2025 - Started about 1 month ago - Lasted 3 days
Official incident page

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Outage Details

The UK region's production, pilot, and stage swimlanes are currently experiencing some issues with the email server resulting in the email delivery failures. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 05/02/2025 09:56PM

After a period of monitoring, we are considering this incident resolved. The email delivery issue has now been addressed in partnership with the 3rd party vendor which caused the issue. Any upcoming emails triggered by Cornerstone application should be sent successfully.

MONITORING 28 days ago - at 05/02/2025 01:53PM

The email delivery issue has now been addressed in partnership with the 3rd party vendor which caused the issue. Any upcoming emails triggered by Cornerstone application should be sent successfully. We continue to closely monitor the situation for few more hours before confirming the issue as Resolved.

IDENTIFIED 28 days ago - at 05/02/2025 10:32AM

Our engineering teams continue to be closely engaged with the vendor to address the issue. We expect to share a detailed update by today end of business hours. Resolving this remains a top priority, and we are making ongoing efforts to restore full service. We will update this page with the latest as soon as more information becomes available.

IDENTIFIED 29 days ago - at 05/02/2025 06:40AM

Our engineering teams continue to be closely engaged with the vendor to address the issue. Resolving this remains a top priority, and we are making ongoing efforts to restore full service. We will update this page with the latest as soon as more information becomes available.

IDENTIFIED 29 days ago - at 05/02/2025 04:42AM

Our engineering teams continue to be closely engaged with the vendor to address the issue. Resolving this remains a top priority, and we are making ongoing efforts to restore full service. We will update this page with the latest as soon as more information becomes available.

IDENTIFIED 29 days ago - at 05/02/2025 02:42AM

Our engineering teams continue to be closely engaged with the vendor to address the issue. Resolving this remains a top priority, and we are making ongoing efforts to restore full service. We will update this page with the latest as soon as more information becomes available.

IDENTIFIED 29 days ago - at 05/02/2025 12:47AM

Our engineering teams continue to be closely engaged with the vendor to address the issue. Resolving this remains a top priority, and we are making ongoing efforts to restore full service. We will update this page with the latest as soon as more information becomes available.

IDENTIFIED 29 days ago - at 05/01/2025 10:57PM

Our teams continue to work closely with the vendor to resolve the email delivery issue affecting some customers on UK swimlanes. Resolving this remains a top priority, and we are making ongoing efforts to restore full service. Further updates will be posted here as soon as we have new information.

IDENTIFIED 29 days ago - at 05/01/2025 08:01PM

Our teams continue to work closely with the vendor to resolve the email delivery issue affecting some customers on UK swimlanes. Resolving this remains a top priority, and we are making ongoing efforts to restore full service. Further updates will be posted here as soon as we have new information.

IDENTIFIED 29 days ago - at 05/01/2025 10:23AM

We remain actively engaged with the vendor to address the ongoing email delivery issue impacting some customers on UK swimlanes. Restoring full functionality continues to be our top priority, and our teams are working diligently toward resolution. We will share additional updates here as soon as new information becomes available.

IDENTIFIED 30 days ago - at 05/01/2025 06:51AM

We remain actively engaged with the vendor to address the ongoing email delivery issue impacting some customers on UK swimlanes. Restoring full functionality continues to be our top priority, and our teams are working diligently toward resolution. We will share additional updates here as soon as new information becomes available.

IDENTIFIED 30 days ago - at 05/01/2025 04:41AM

We remain actively engaged with the vendor to address the ongoing email delivery issue impacting some customers on UK swimlanes. Restoring full functionality continues to be our top priority, and our teams are working diligently toward resolution. We will share additional updates here as soon as new information becomes available.

IDENTIFIED 30 days ago - at 05/01/2025 02:40AM

We remain actively engaged with the vendor to address the ongoing email delivery issue impacting some customers on UK swimlanes. Restoring full functionality continues to be our top priority, and our teams are working diligently toward resolution. We will share additional updates here as soon as new information becomes available.

IDENTIFIED 30 days ago - at 05/01/2025 12:39AM

We remain actively engaged with the vendor to address the ongoing email delivery issue impacting some customers on UK swimlanes. Restoring full functionality continues to be our top priority, and our teams are working diligently toward resolution. We will share additional updates here as soon as new information becomes available.

IDENTIFIED 30 days ago - at 04/30/2025 10:50PM

We remain actively engaged with the vendor to address the ongoing email delivery issue impacting some customers on UK swimlanes. Restoring full functionality continues to be our top priority, and our teams are working diligently toward resolution. We will share additional updates here as soon as new information becomes available.

IDENTIFIED 30 days ago - at 04/30/2025 08:43PM

We remain actively engaged with the vendor to address the ongoing email delivery issue impacting some customers on UK swimlanes. Restoring full functionality continues to be our top priority, and our teams are working diligently toward resolution. We will share additional updates here as soon as new information becomes available.

IDENTIFIED about 1 month ago - at 04/30/2025 05:55PM

We are actively engaged with the vendor to resolve the ongoing email delivery issue affecting some customers on UK swimlanes. Resolving this remains our highest priority, and we are working to restore full functionality as quickly as possible. Regular updates will continue to be posted here as new information becomes available.

IDENTIFIED about 1 month ago - at 04/30/2025 12:28PM

CSOD teams are closely working with the Vendor to have the issue addressed, however the issue is still ongoing impacting some of the customer portals on UK Swimlanes. Restoring full functionality is our highest priority. We will continue to update this page as we get more information.

IDENTIFIED about 1 month ago - at 04/30/2025 08:56AM

The resolution is not yet confirmed. Our engineering team remains engaged with the vendor and continues to make progress towards identifying a resolution on priority. Restoring full functionality is our highest priority. We will continue to update this page as we get more information.

IDENTIFIED about 1 month ago - at 04/30/2025 05:57AM

Our engineering team remains engaged with the vendor and continues to make progress towards identifying a resolution on priority. Restoring full functionality is our highest priority. We will continue to update this page as we get more information.

IDENTIFIED about 1 month ago - at 04/30/2025 03:20AM

Our engineering team is working closely with the vendor to identify an appropriate resolution. Resolving this matter remains a critical priority for us. We will continue to provide updates on this page as further information becomes available.

IDENTIFIED about 1 month ago - at 04/30/2025 01:21AM

Our engineering team is working closely with the vendor to identify an appropriate resolution. Resolving this matter remains a critical priority for us. We will continue to provide updates on this page as further information becomes available.

IDENTIFIED about 1 month ago - at 04/29/2025 11:20PM

Our engineers are continuing to work closely with the vendor to determine a fix. This remains a top priority for our team. We will continue to periodically update this page as we get more information.

IDENTIFIED about 1 month ago - at 04/29/2025 09:16PM

We are continuing to work with our vendor to resolve the issue. We will continue to share regular updates until email services are fully restored. Thank you for your continued patience and understanding.

IDENTIFIED about 1 month ago - at 04/29/2025 07:27PM

We are actively working with our vendor to resolve the issue. We will continue to share regular updates until email services are fully restored. Thank you for your continued patience and understanding.

INVESTIGATING about 1 month ago - at 04/29/2025 05:37PM

We are continuing to investigate this issue as our top priority. We will continue to share regular updates until the issue is fully resolved. Thank you for your continued patience and understanding.

INVESTIGATING about 1 month ago - at 04/29/2025 02:53PM

The UK region's production, pilot, and stage swimlanes are currently experiencing some issues with the email server resulting in the email delivery failures. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.

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