Outage in Cornerstone
Resurfaced: Unable to access reports in Reporting 2.0 (US Swimlanes Production Environment)
Resolved MinorIncident Report
Summary AI Generated
Cornerstone's US production environment experienced recurring issues with Reporting 2.0 functionality, preventing users from accessing reports and causing delays in performing certain tasks. The issue initially surfaced, was resolved, then resurfaced multiple times over the course of the incident, affecting clients with portals in the US swimlanes. Engineering teams implemented fixes and monitored the system for a week with no further recurrences before declaring the issue fully resolved.
US swimlanes are currently experiencing functional issues, including difficulties accessing reports. Clients with portals in this swimlane may encounter delays or disruptions while performing certain tasks. This issue was first reported yesterday (https://status.csod.com/incidents/m2s13ms05fdp) and has resurfaced, with reports not functioning as intended.
This remains our top priority, and our teams are actively working toward a resolution. We appreciate your patience and recommend checking back periodically for updates as they become available.
Components affected
Cornerstone Uptime Cornerstone Uptime Cornerstone Response Time Cornerstone Response TimeTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 04/24/2026 09:36AM
After a week of monitoring with no further recurrences observed, we are considering this issue resolved. Thank you for your patience and understanding!
MONITORING
21 days ago - at 04/21/2026 08:57PM
No issues were observed with Reporting 2.0 today. We will continue to closely monitor the system throughout the week to ensure ongoing stability.
Any further updates will be communicated via the Known Issue article and Statuspage. We appreciate your patience and understanding.
MONITORING
25 days ago - at 04/17/2026 04:31PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
25 days ago - at 04/17/2026 03:58PM
We are continuing to investigate this issue. We will keep you posted on any significant updates. We apologize for the inconvenience caused.
INVESTIGATING
25 days ago - at 04/17/2026 01:03PM
Engineering Team has confirmed the recurrence of the issue today as well. We will keep you posted on any significant updates regarding this concern. Sincerely apologize for the inconvenience caused.
MONITORING
26 days ago - at 04/16/2026 02:51PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
26 days ago - at 04/16/2026 01:05PM
Our Engineering team has proactively identified that the issue has resurfaced through backend monitoring systems and is currently investigating it with priority.
Further updates will be shared through the Known Issue article and Statuspage. Thank you for your patience and understanding.
MONITORING
28 days ago - at 04/14/2026 02:40PM
Our Engineering teams have identified the issue and implemented a fix to resolve it. We will continue to closely monitor the system to ensure stability.
Any further updates will be communicated via the Known Issue article and Statuspage. We appreciate your understanding and patience.
INVESTIGATING
28 days ago - at 04/14/2026 01:57PM
US swimlanes are currently experiencing functional issues, including difficulties accessing reports. Clients with portals in this swimlane may encounter delays or disruptions while performing certain tasks. This issue was first reported yesterday (https://status.csod.com/incidents/m2s13ms05fdp) and has resurfaced, with reports not functioning as intended.
This remains our top priority, and our teams are actively working toward a resolution. We appreciate your patience and recommend checking back periodically for updates as they become available.
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