Intermittent Errors and Timeouts Observed on US Swimlanes

After a few days of monitoring and no recurrences we are considering this issue Resolved. A Root Cause Analysis will be shared within 7-10 business days.

As a result of our continued investigation with AWS, we have implemented a network update to further address the intermittent errors and timeouts. Initial results following the change are positive, and we are continuing to actively monitor the environment to confirm sustained stability. If any new occurrences are identified, we will investigate further and provide additional updates as appropriate. We appreciate your continued patience and understanding as we work toward full resolution.

The intermittent timeouts and errors have subsided, and we are continuing to urgently investigate the root cause with AWS as a top priority.

We are actively investigating this issue with AWS as a top priority. While the investigation is ongoing, users may continue to experience intermittent errors and timeouts while navigating the application. We will continue to provide regular updates until the issue is fully resolved.

We observed reports of increased latency and intermittent timeouts impacting only the US SL2 Production environment. Some Customers may have experienced slower page load times while navigating or working within LMS pages.

Our Engineering teams identified the issue and implemented a fix. Based on current observations, the impact appears to have subsided. The incident was observed between 5:38 AM PT and 5:44 AM PT. We will continue to closely monitor the environment to ensure ongoing stability.
Please note that this incident is not related to the intermittent timeout issue that was addressed on 06 June 2026. Engineering has confirmed that this was an isolated and short-lived backend performance event.

Further updates will be provided as needed. Thank you for your patience and understanding.

Following the deployment of the fix, we have continued to closely monitor the environment and have not observed any further issues at this time.

We will continue monitoring throughout the day to ensure system stability and will provide additional updates if there are any significant developments.

A fix has been implemented and we are monitoring the results.

We are targeting a fix during Saturday's regular maintanence window. Following the maintenance, we will closely monitor the results for a period of time to ensure stability.

We are actively investigating this issue with AWS as a top priority. While the investigation is ongoing, users may continue to experience intermittent errors and timeouts while navigating the application. We will continue to provide regular updates until the issue is fully resolved.

We are actively investigating this issue with AWS as a top priority. While the investigation is ongoing, users may continue to experience intermittent errors and timeouts while navigating the application. We will continue to provide regular updates until the issue is fully resolved.

We are actively investigating this issue with AWS as a top priority. While the investigation is ongoing, users may continue to experience intermittent errors and timeouts while navigating the application. We will continue to provide regular updates until the issue is fully resolved.

We continue to work closely with AWS to determine the root cause and resolve. This is a top priority for our teams and we will continue to share updates until full resolution has been determined.

We continue to work closely with AWS to determine the root cause and resolve. This is a top priority for our teams and we will continue to share updates until full resolution has been determined.

We continue to work closely with AWS to determine the root cause and resolve. This is a top priority for our teams and we will continue to share updates until full resolution has been determined.

We continue to work closely with AWS to determine the root cause and resolve. This is a top priority for our teams and we will continue to share updates until full resolution has been determined.

We are actively investigating this issue with AWS as a top priority. While the investigation is ongoing, users may continue to experience intermittent errors and timeouts while navigating the application. We will continue to provide regular updates until the issue is fully resolved.

We are continuing to investigate this issue. Until a fix is implemented, users may continue to experience intermittent errors and timeout issues while navigating the application.

Our Engineering team continues to investigate the root cause of the issue and is actively reviewing diagnostic data from affected environments. While the investigation remains ongoing and no additional findings are available at this time, users may continue to experience intermittent errors and timeout issues while navigating the application. We will provide another update as soon as new information becomes available.

Our Engineering team is actively investigating the root cause of the issue. Until a fix is implemented, users may continue to experience intermittent errors and timeout issues while navigating the application.

Our Engineering team is actively investigating the root cause of the issue. Until a fix is implemented, users may continue to experience intermittent errors and timeout issues while navigating the application.

Our Engineering team is actively investigating the root cause of the issue. Until a fix is implemented, users may continue to experience intermittent errors and timeout issues while navigating the application.

We will keep you informed of our progress and provide updates as soon as additional information becomes available.

Our Engineering teams continue to investigate the root issue. Users may experience intermittent errors and timeouts while navigating the application until a fix has been implemented. We will continue to share updates as we progress with our review.

Our Engineering teams continue to investigate the root issue. Users may experience intermittent errors and timeouts while navigating the application until a fix has been implemented. We will continue to share updates as we progress with our review.

Our Engineering teams continue to investigate the root issue. Users may experience intermittent errors and timeouts while navigating the application until a fix has been implemented. We will continue to share updates as we progress with our review.

We are continuing to investigate this issue as a top priority. Our teams remain actively engaged and will provide additional updates as more information becomes available.

Some customers on US swimlanes may experience intermittent errors and timeouts while navigating the application. We are actively investigating as a top priority. We will share updates as we make progress.