Outage in Cornerstone
Issue with Core User Management functionality in US SL4 accounts
Resolved MinorIncident Report
Summary AI Generated
A issue affecting Cornerstone's Core User Management functionality impacted US SL4 (AWS) accounts for approximately 24 hours, preventing admins from editing or viewing user records, accessing Universal Profiles, and using User record management API services. Attempts to open user records via Admin > Tools > Core Functions > Users resulted in an error message. Engineering deployed a fix, monitored for stability, and confirmed full resolution on August 11, 2026.
Admins are currently unable to edit user records in the Production environment. When attempting to open a user record for editing through Admin > Tools > Core Functions > Users, the request fails and an error message is displayed ("An error occurred while processing your request").
The issue has been observed across multiple US SL4 (AWS) portals.
Our Engineering Team is actively looking into this concern. We will keep you posted on any significant updates.
Components affected
Cornerstone Response TimeTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/11/2026 03:02PM
Following a period of monitoring, the implemented fix has remained stable, and this issue has been confirmed as resolved.
Thank you for your patience and understanding!
MONITORING
4 days ago - at 08/10/2026 04:05PM
UPDATE: The issue seems to be impacting the Core User Management functionality (Example: unable to view or edit user records, View Universal profile, API services related to User record management)
Our Engineering Team has confirmed the issue to be resolved. We will continue to closely monitor the situation to check its reliability.
INVESTIGATING
4 days ago - at 08/10/2026 03:14PM
Admins are currently unable to edit user records in the Production environment. When attempting to open a user record for editing through Admin > Tools > Core Functions > Users, the request fails and an error message is displayed ("An error occurred while processing your request").
The issue has been observed across multiple US SL4 (AWS) portals.
Our Engineering Team is actively looking into this concern. We will keep you posted on any significant updates.
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