Outage in Countingup
Provider outage affecting inbound and outbound account transfers
Resolved MajorIncident Report
One of our providers is experiencing technical difficulties, this is affecting the processing of inbound and outbound account transfers through the faster payments scheme.
Outbound account transfers are being delayed and will not show in the recipient’s account.
Inbound account transfers are being delayed, and will not show on customer's accounts. They may also fail and be returned to the sender.
We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 02/01/2025 12:56AM
This incident has now been resolved, all delayed payments should now have succeeded.
We apologise for any inconvenience caused.
IDENTIFIED
about 1 year ago - at 01/31/2025 11:46PM
Our provider has identified the issue and is working to reinstate the processing of Faster Payments.
INVESTIGATING
about 1 year ago - at 01/31/2025 10:44PM
One of our providers is experiencing technical difficulties, this is affecting the processing of inbound and outbound account transfers through the faster payments scheme.
Outbound account transfers are being delayed and will not show in the recipient’s account.
Inbound account transfers are being delayed, and will not show on customer's accounts. They may also fail and be returned to the sender.
We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Latest Countingup outages
Provider outage affecting inbound account transfers - 9 months ago
Provider outage affecting inbound and outbound account transfers - over 1 year ago
Provider outage affecting inbound and outbound account transfers - over 1 year ago
Provider outage affecting our Customer Support team - over 1 year ago
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