Outage in Countingup

Provider outage affecting inbound and outbound account transfers

Resolved Major
January 31, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

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Outage Details

One of our providers is experiencing technical difficulties, this is affecting the processing of inbound and outbound account transfers through the faster payments scheme. Outbound account transfers are being delayed and will not show in the recipient’s account. Inbound account transfers are being delayed, and will not show on customer's accounts. They may also fail and be returned to the sender. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Components affected
Countingup 📥 Inbound account transfers Countingup 📤 Outbound account transfers
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 02/01/2025 12:56AM

This incident has now been resolved, all delayed payments should now have succeeded.

We apologise for any inconvenience caused.

IDENTIFIED 4 months ago - at 01/31/2025 11:46PM

Our provider has identified the issue and is working to reinstate the processing of Faster Payments.

INVESTIGATING 4 months ago - at 01/31/2025 10:44PM

One of our providers is experiencing technical difficulties, this is affecting the processing of inbound and outbound account transfers through the faster payments scheme.

Outbound account transfers are being delayed and will not show in the recipient’s account.

Inbound account transfers are being delayed, and will not show on customer's accounts. They may also fail and be returned to the sender.

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

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