Outage in Countingup
Provider outage impacting online card payments and outbound account transfers
Resolved MajorIncident Report
One of our providers is experiencing technical difficulties, this is affecting the 3DSecure system that is used when you use your Countingup card to make purchases online (ecommerce). These payments will not succeed if they are required to be verified through 3DSecure.
In person card payments (contactless, chip & pin) are not affected.
We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Trusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 04/26/2026 11:49PM
This incident has been resolved.
MONITORING
17 days ago - at 04/26/2026 11:37PM
Outbound account transfers are now operating normally.
We will continue to monitor the situation with our provider, and apologise for any inconvenience caused.
INVESTIGATING
17 days ago - at 04/26/2026 01:49PM
Our provider has resolved the issue affecting the 3DSecure system that is used when you use your Countingup card to make purchases online (ecommerce). These payments will now succeed again.
The provider continues to work on resolving the issues impacting outbound account transfers. We apologise for the continued inconvenience caused.
INVESTIGATING
18 days ago - at 04/26/2026 11:02AM
Our provider is also experiencing intermittent issues with outbound account transfers using the Faster Payments scheme. Customers may see errors in the mobile app when trying to make outbound account transfers.
We apologise for the continued inconvenience caused.
INVESTIGATING
18 days ago - at 04/26/2026 09:03AM
One of our providers is experiencing technical difficulties, this is affecting the 3DSecure system that is used when you use your Countingup card to make purchases online (ecommerce). These payments will not succeed if they are required to be verified through 3DSecure.
In person card payments (contactless, chip & pin) are not affected.
We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Latest Countingup outages
Provider outage - card payment issues - 17 days ago
Provider outage affecting Countingup card payments - 25 days ago
Provider outage affecting inbound and outbound account transfers - about 1 month ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
