Outage in Countingup
Provider outage affecting inbound account transfers
Resolved Major
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Outage Details
One of our providers is experiencing technical difficulties, this is affecting the processing of inbound account transfers through the faster payments scheme.
You will still be able to make outbound account transfers from the Countingup app.
We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 05/28/2025 09:52PM
The queue of transfers has now been processed, and so this incident is now resolved.
IDENTIFIED
24 days ago - at 05/28/2025 09:01PM
Our provider has now identified the issue, and is working to restore inbound and inbound account transfer functionality. Any transfers made during this incident have been queued, and will be processed once this has been resolved.
We apologise again for any inconvenience caused and are working to resolve this as soon as possible.
INVESTIGATING
24 days ago - at 05/28/2025 08:02PM
Unfortunately outbound transfers are also being impacted, and will show as leaving your account but will not be received at their destination.
We continue to work with our provider to resolve this as soon as possible, and apologise for any inconvenience caused.
INVESTIGATING
24 days ago - at 05/28/2025 06:40PM
One of our providers is experiencing technical difficulties, this is affecting the processing of inbound account transfers through the faster payments scheme.
You will still be able to make outbound account transfers from the Countingup app.
We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Latest Countingup outages
Provider outage affecting inbound and outbound account transfers - 10 months ago
Provider outage affecting our Customer Support team - 11 months ago
Provider outage affecting outbound account transfers - 12 months ago
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