Outage in Countingup
Provider outage intermittently affecting outbound account transfers
Resolved MajorIncident Report
One of our providers is experiencing technical difficulties, this is intermittently affecting the processing of outbound account transfers through the faster payments scheme. You may see errors when attempting to make an outbound account transfer through the mobile app.
You will still be able to receive inbound account transfers sent to your Countingup account.
We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Components affected
Countingup 📤 Outbound account transfersNeed to monitor Countingup outages?
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 02/10/2026 01:26PM
This incident has been resolved.
MONITORING
8 days ago - at 02/10/2026 12:25PM
Our provider has implemented a fix for the issue affecting outbound account transfers, and we can see these are now succeeding.
We are continuing to monitor the situation and apologise for any inconvenience caused.
INVESTIGATING
8 days ago - at 02/10/2026 09:42AM
Our provider continues to have issues impacting outbound account transfers, despite the previously communicated fix.
We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
MONITORING
8 days ago - at 02/10/2026 09:30AM
Our provider has implemented a fix for the issue affecting outbound account transfers.
We are continuing to monitor the situation and apologise for any inconvenience caused.
INVESTIGATING
8 days ago - at 02/10/2026 08:52AM
One of our providers is experiencing technical difficulties, this is intermittently affecting the processing of outbound account transfers through the faster payments scheme. You may see errors when attempting to make an outbound account transfer through the mobile app.
You will still be able to receive inbound account transfers sent to your Countingup account.
We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Latest Countingup outages
Provider outage affecting inbound account transfers - 9 months ago
Provider outage affecting inbound and outbound account transfers - about 1 year ago
Provider outage affecting inbound and outbound account transfers - over 1 year ago
Provider outage affecting inbound and outbound account transfers - over 1 year ago
Provider outage affecting our Customer Support team - over 1 year ago
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