Outage in Courier

Message send delays

Resolved Minor
July 14, 2022 - Started almost 3 years ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating an issue that is affecting send times for some messages.
Components affected
Courier Plivo SMS API Courier Twilio SMS Courier mailgun Outbound Delivery Courier Segment Data Ingestion (Tracking) API Courier Slack Apps/Integrations/APIs Courier Nexmo Outbound SMS Courier Mailjet SEND API Courier mailgun API Courier SparkPost SMTP Delivery - USA Courier Segment Cloud Sources Courier Plivo REST APIs and XML Courier SparkPost SMTP Delivery - EUROPE Courier API Courier SparkPost SMTP API - EUROPE Courier Twilio AUTOPILOT Courier Mailjet REST API Courier SparkPost SMTP API - USA
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 07/15/2022 04:49AM

A fix has been implemented and we are monitoring system health. All backlogged messages are being processed.

IDENTIFIED almost 3 years ago - at 07/15/2022 01:26AM

We are continuing to work towards resolution of the issue. We currently are seeing delays of approximately 2 hours for some message delivery

IDENTIFIED almost 3 years ago - at 07/14/2022 10:50PM

The issue has been identified and a resolution is being deployed to our production services.

INVESTIGATING almost 3 years ago - at 07/14/2022 09:34PM

We are currently investigating an issue that is affecting send times for some messages.

Latest Courier outages

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Internal Courier Error Issue - 3 months ago
Segment Event Processing Slowdowns - 3 months ago
Significant Notification Event Latency - 3 months ago

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