Outage in Courier

Message Send Delays for Legacy Segment to Send Message Integration

Resolved Minor
July 25, 2022 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an issue where Send messages triggered by the Segment Event track/ integration are not being sent. Customers using the Segment Event track/ integration with Automations appear not to be impacted.
Components affected
Courier Segment Destinations
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 07/25/2022 11:42PM

We have confirmed our deployed fix has resolved the issue for new incoming events. We are continue to work on resolution for historical segment events that did not trigger message sends.

MONITORING almost 3 years ago - at 07/25/2022 11:38PM

We have released a fix for new incoming Segment events. We are monitoring to confirm send volume for Segment to Send returns to normal.

IDENTIFIED almost 3 years ago - at 07/25/2022 11:26PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 3 years ago - at 07/25/2022 11:24PM

We have identified the issue and are preparing a release that will resolve it for new incoming Segment events. We are working to identify historical segment events that should have triggered sends that were impacted.

INVESTIGATING almost 3 years ago - at 07/25/2022 11:05PM

We are currently investigating an issue where Send messages triggered by the Segment Event track/ integration are not being sent. Customers using the Segment Event track/ integration with Automations appear not to be impacted.

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