Outage in Courier

Delay in Message Event Processing

Resolved Major
August 19, 2024 - Started 4 months ago - Lasted about 3 hours
Official incident page

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Outage Details

The Courier team identified an issue in our health monitoring involving our message event processing. The issue has been identified and a revert is in place.
Components affected
Courier Web Application Courier API
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/19/2024 09:35PM

The general pipeline has recovered.

MONITORING 4 months ago - at 08/19/2024 08:02PM

Fix has been deployed, and enqueued messages have started to go through slowly. Once the bottleneck clears, messages should start to flow normally.

MONITORING 4 months ago - at 08/19/2024 06:56PM

Release is published and building to production. ETA ~45 minutes.

MONITORING 4 months ago - at 08/19/2024 06:50PM

The release is live, and the team is monitoring it.

MONITORING 4 months ago - at 08/19/2024 06:48PM

Our team has released a revert to address the regression and it's in the process of merging.

IDENTIFIED 4 months ago - at 08/19/2024 06:32PM

The Courier team identified an issue in our health monitoring involving our message event processing. The issue has been identified and a revert is in place.

Latest Courier outages

Delayed Message Processing - about 2 months ago
Message Logs Delays - 2 months ago

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