Outage in Courier

Courier Inbox FetchMessages Connectivity Issues

Resolved Major

October 10, 2024 - Started over 1 year ago - Lasted about 11 hours
Official incident page

Incident Report

The Courier Team is investigating an issue related to Inbox fetching messages in the component.

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 10/11/2024 02:33AM

Inbox connectivity issues resolved.

MONITORING over 1 year ago - at 10/10/2024 08:51PM

The team has initiated backlogging the impacted Inbox messages.

MONITORING over 1 year ago - at 10/10/2024 07:07PM

The team has gathered impacted messages and is running tests before a release.

MONITORING over 1 year ago - at 10/10/2024 06:06PM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 10/10/2024 05:50PM

We are continuing to gather a list of impacted messages to backfill impacted Inbox components.

MONITORING over 1 year ago - at 10/10/2024 04:46PM

Inbox connectivity for fetching messages has been reestablished. The team is monitoring closely, and working on retroactively processing impacted messages to Inbox

IDENTIFIED over 1 year ago - at 10/10/2024 04:30PM

The team has identified the issue and will be rolling out a fix. The team will reprocess the impacted messages that were not fetched.

INVESTIGATING over 1 year ago - at 10/10/2024 03:38PM

The Courier Team is investigating an issue related to Inbox fetching messages in the component.

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All services impacted - 5 months ago

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