Outage in Courier

Delayed Message Processing

Resolved Major
October 24, 2024 - Started about 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Courier has identified a delay in message processing for the messages API. We are currently investigating the root cause and will update you periodically.
Components affected
Courier API
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/25/2024 02:48AM

This incident has been resolved

IDENTIFIED about 2 months ago - at 10/25/2024 01:31AM

The team identified an issue with the latest fix and reverted it. A new fix has been published to mitigate the message delay issue. ETA to land in production ~45 minutes.

IDENTIFIED about 2 months ago - at 10/25/2024 12:40AM

Fix has been deployed and will be live in around 1hr.

IDENTIFIED about 2 months ago - at 10/25/2024 12:00AM

The team has identified the issue and is rolling out a fix for the message delays.

INVESTIGATING about 2 months ago - at 10/24/2024 11:29PM

The team is still investigating and discussing the root cause internally. Messages are experiencing longer than normal processing times.

INVESTIGATING about 2 months ago - at 10/24/2024 11:01PM

We are continuing to monitor the root cause of the delayed message processing.

INVESTIGATING about 2 months ago - at 10/24/2024 10:38PM

Courier has identified a delay in message processing for the messages API. We are currently investigating the root cause and will update you periodically.

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