Outage in Coveo Cloud V2
Zscaler Classification Impact
Resolved MinorIncident Report
As of November 13, 2025, Zscaler reclassified coveo.com as "AI/ML Applications", causing access issues for some customers. This may block Coveo search results and related features.
We recommend allow-listing Coveo domains/IPs in Zscaler and reviewing Zscaler's documentation on adding urls to allowlists. If issues persist, please open a P1 ticket with Zscaler noting this impact.
More details: Knowledge Article.
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 11/24/2025 04:14PM
This incident has been resolved. Zscaler has reclassified coveo.com to "Other Information Technologies", resolving the access issues some customers were experiencing.
MONITORING
17 days ago - at 11/21/2025 09:15PM
As of November 13, 2025, Zscaler reclassified coveo.com as "AI/ML Applications", causing access issues for some customers. This may block Coveo search results and related features.
We recommend allow-listing Coveo domains/IPs in Zscaler and reviewing Zscaler's documentation on adding urls to allowlists. If issues persist, please open a P1 ticket with Zscaler noting this impact.
More details: Knowledge Article.
Latest Coveo Cloud V2 outages
[All Regions] Infrastructure provider issue - about 2 months ago
[All Regions] Crawling Issues - 2 months ago
[EU] Coveo Experimentation Hub Issues - 2 months ago
[All Regions] Search Issues - 2 months ago
Indexing Pipeline Issues - 2 months ago
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