Outage in Coveo Cloud V2

Zscaler Classification Impact

Resolved Minor

November 21, 2025 - Started about 2 months ago - Lasted 3 days
Official incident page

Incident Report

As of November 13, 2025, Zscaler reclassified coveo.com as "AI/ML Applications", causing access issues for some customers. This may block Coveo search results and related features. We recommend allow-listing Coveo domains/IPs in Zscaler and reviewing Zscaler's documentation on adding urls to allowlists. If issues persist, please open a P1 ticket with Zscaler noting this impact. More details: Knowledge Article.

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 11/24/2025 04:14PM

This incident has been resolved. Zscaler has reclassified coveo.com to "Other Information Technologies", resolving the access issues some customers were experiencing.

MONITORING about 2 months ago - at 11/21/2025 09:15PM

As of November 13, 2025, Zscaler reclassified coveo.com as "AI/ML Applications", causing access issues for some customers. This may block Coveo search results and related features.

We recommend allow-listing Coveo domains/IPs in Zscaler and reviewing Zscaler's documentation on adding urls to allowlists. If issues persist, please open a P1 ticket with Zscaler noting this impact.

More details: Knowledge Article.

Latest Coveo Cloud V2 outages

[All Regions] Search Service Issues - 6 days ago

[US] [EU] Analytics Ingestion Issues - about 1 month ago

[US] [EU] [AU] Analytics Ingestion Delay - about 1 month ago

[All Regions] Infrastructure provider issue - 3 months ago

[All Regions] Crawling Issues - 3 months ago

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