Outage in Coveo
Generative Answering Issues
Resolved MinorIncident Report
We've identified an issue affecting Generative Answering that is being caused by one of our infrastructure providers. Customers using this service are currently seeing abnormally elevated error rates. Our team is investigating and will post regular updates until solved.
If you need help or to get in touch with us, please visit our Help Portal
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 06/17/2025 07:12PM
This incident has been resolved.
IDENTIFIED
4 months ago - at 06/17/2025 05:13PM
We are observing a progressive decrease in error rates but the issue is still ongoing with our infrastructure provider.
IDENTIFIED
4 months ago - at 06/17/2025 04:11PM
We've identified an issue affecting Generative Answering that is being caused by one of our infrastructure providers. Customers using this service are currently seeing abnormally elevated error rates. Our team is investigating and will post regular updates until solved.
If you need help or to get in touch with us, please visit our Help Portal
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