Outage in Cradlepoint
NCC Client & NCX Configuration Push outage
Resolved MinorIncident Report
We are currently experiencing a partial outage affecting NCX services. This issue may impact NCC client connectivity and new NCX configuration pushes.
Our teams are working with the highest priority to resolve the issue and restore full system functionality as quickly as possible.
During this period, we kindly request that customers do not restart NCX Service Gateways, as doing so may potentially impact live traffic.
We will continue to provide updates as progress is made.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 01/27/2026 04:38AM
This incident has been resolved.
MONITORING
3 days ago - at 01/26/2026 07:55PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
3 days ago - at 01/26/2026 07:46PM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 01/26/2026 10:21AM
We are continuing to investigate this issue.
IDENTIFIED
3 days ago - at 01/26/2026 01:55AM
The NCX configuration push issue has been resolved, and customers can restart NCX Service Gateways if needed. NCC client connectivity has already been restored for some networks, and our teams are actively working to restore service for all remaining affected networks as quickly as possible.
INVESTIGATING
4 days ago - at 01/25/2026 10:08PM
We are currently experiencing a partial outage affecting NCX services. This issue may impact NCC client connectivity and new NCX configuration pushes.
Our teams are working with the highest priority to resolve the issue and restore full system functionality as quickly as possible.
During this period, we kindly request that customers do not restart NCX Service Gateways, as doing so may potentially impact live traffic.
We will continue to provide updates as progress is made.
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