Outage in CrashPlan

US2 CrashPlan Cloud Storage Issue in PROe Cloud, USA West

Resolved Minor
December 23, 2024 - Started 10 months ago - Lasted 7 days
Official incident page

Incident Report

We are investigating an issue with storage servers cre-sea and dre-sea located in our PROe Cloud, USA West destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.
Components affected
CrashPlan console.us2.crashplan.com

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 12/31/2024 12:36AM

This incident has been resolved.

MONITORING 10 months ago - at 12/30/2024 01:48AM

We are continuing to monitor for any further issues.

MONITORING 10 months ago - at 12/28/2024 07:22AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 months ago - at 12/26/2024 09:34PM

Fix implementation is in-progress. We will provide further updates on our progress as resolution continues. Thank you for your patience.

IDENTIFIED 10 months ago - at 12/25/2024 05:03PM

We are continuing to work on a fix for this issue.

IDENTIFIED 10 months ago - at 12/24/2024 04:25PM

The issue has been identified and the scope updated to include storage servers [a-e]re-sea & [a-e]ef-sea. Further updates will be posted as we progress towards resolution.

INVESTIGATING 10 months ago - at 12/23/2024 07:38PM

We are investigating an issue with storage servers cre-sea and dre-sea located in our PROe Cloud, USA West destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.

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