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Outage in CrashPlan

CrashPlan Cloud Storage Issue, USA East

Resolved Minor
October 15, 2025 - Started 4 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are investigating an issue with storage nodes *db-iad, *eb-iad located in our USA East destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.
Components affected
CrashPlan console.us1.crashplan.com CrashPlan console.us2.crashplan.com CrashPlan console.eu5.cpg.crashplan.com

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 10/15/2025 08:41PM

This incident has been resolved.

MONITORING 4 months ago - at 10/15/2025 06:23PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 10/15/2025 05:09PM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 10/15/2025 02:36PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 10/15/2025 02:36PM

We are investigating an issue with storage nodes *db-iad, *eb-iad located in our USA East destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.

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