Outage in Creditsafe
ID Verification Downtime
Resolved Major
March 10, 2026 - Started 20 days ago
- Lasted about 3 hours
Incident Report
Dear Customer,
We are sorry to inform you that our ID Verification service is currently experiencing some technical difficulties. Customers who use the ID verification service on our website may notice slow loading or freezing pages when browsing to the “ID Verification Plus” Our IT team are already working to resolve the issue as soon as possible.
We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent.
We apologise sincerely for any inconvenience this has caused.
Kind Regards
The Creditsafe Team
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Latest Updates ( sorted recent to last )
20 days ago - at 03/10/2026 11:26AM
Dear Customer,
We want to apologise for the technical difficulties you may be experiencing today when using ID Verification Plus.
Our dedicated IT team is continuing to investigate the issue and is working closely with the supplier to resolve it as quickly as possible. There is no need to contact us via telephone or email unless your case is urgent.
Thank you for your patience.
Kind Regards
The Creditsafe Team
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