Outage in Cronofy

Small number of 5XX errors in US

Resolved Minor

April 15, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are seeing a small number of 5XX errors being returned from our US data center. We are investigating and will update shortly.

Components affected

Cronofy API

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 04/15/2025 08:22PM

We have deployed a mitigation to prevent the same issue from arising.

Normal operations have continued and we are marking this incident as resolved.

A postmortem of the incident will take place and be attached to this incident in the next 48 hours.
If you have any queries in the interim, please contact us at support@cronofy.com

MONITORING 10 months ago - at 04/15/2025 07:45PM

We have identified the root cause of the issue. Normal operations have resumed.
We will continue to monitor and will be carrying out further work to prevent a repeat.

INVESTIGATING 10 months ago - at 04/15/2025 06:56PM

We have modified our configuration and seen a reduction in the number of errors to near zero. We are still investigating the cause of the issue.

INVESTIGATING 10 months ago - at 04/15/2025 06:32PM

We are seeing a small number of 5XX errors being returned from our US data center.
We are investigating and will update shortly.

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