Outage in Crypto.com
Issue with using/adding debit/credit card as payment method
Resolved MinorIncident Report
We are currently experiencing some issues our vendor which provides card payment service.
This will impact user with using/adding their debit/credit card as payment method within our apps including:
- Google Pay
- Apple Pay
We're working on this and will update you as soon as we can.
Please use other alternative payment methods such as cash wallet.
Operations with using your Crypto.com Debit/Credit card is not impacted by this.
Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 11/18/2025 02:35PM
This incident has been resolved.
MONITORING
1 day ago - at 11/18/2025 01:02PM
The card payment service is now recovering. You may still experience some issues.
INVESTIGATING
1 day ago - at 11/18/2025 12:01PM
We are currently experiencing some issues our vendor which provides card payment service.
This will impact user with using/adding their debit/credit card as payment method within our apps including:
- Google Pay
- Apple Pay
We're working on this and will update you as soon as we can.
Please use other alternative payment methods such as cash wallet.
Operations with using your Crypto.com Debit/Credit card is not impacted by this.
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