Outage in CSG Forte

Transaction Declines - TRN NOT APPROVED

Resolved Minor
May 31, 2024 - Started 7 months ago - Lasted 3 days
Official incident page

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Outage Details

We have observed that some transactions are being declined with a 'TRN NOT APPROVED' error. We are currently investigating the cause of these declines. Further details will be shared as soon as they become available. For any questions, please contact our Customer Support Team at 866-290-5400.
Components affected
CSG Forte Dex CSG Forte Bill pay - Online payments CSG Forte Direct Recovery CSG Forte Forte Checkout CSG Forte Credit Card Terminals (Vx520, V400c) CSG Forte Support Services CSG Forte Virtual Terminal CSG Forte Secure Web Pay CSG Forte IVR Payment System
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 06/03/2024 10:08AM

This incident has been resolved. We can see all valid transactions approval since the fix has been implementd.

MONITORING 7 months ago - at 06/01/2024 06:05AM

The fix has been implemented for this issue and we are seeing all valid transactions getting approved. We apologies for any inconvenience caused and thank you for your understanding. If you have any further queries, please feel free to call our Customer Support at 866-290-5400.

INVESTIGATING 7 months ago - at 06/01/2024 06:02AM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 05/31/2024 08:04PM

We have observed that some transactions are being declined with a 'TRN NOT APPROVED' error. We are currently investigating the cause of these declines. Further details will be shared as soon as they become available. For any questions, please contact our Customer Support Team at 866-290-5400.

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