Outage in CSG Forte

Transaction Declines - TRN NOT APPROVED

Resolved Minor

May 31, 2024 - Started almost 2 years ago - Lasted 3 days
Official incident page

Incident Report

We have observed that some transactions are being declined with a 'TRN NOT APPROVED' error. We are currently investigating the cause of these declines. Further details will be shared as soon as they become available. For any questions, please contact our Customer Support Team at 866-290-5400.

Components affected

CSG Forte Support Services CSG Forte Virtual Terminal CSG Forte Secure Web Pay CSG Forte IVR Payment System CSG Forte Bill pay - Online payments CSG Forte Dex CSG Forte Direct Recovery CSG Forte Forte Checkout CSG Forte Credit Card Terminals (Vx520, V400c)

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 06/03/2024 10:08AM

This incident has been resolved. We can see all valid transactions approval since the fix has been implementd.

MONITORING almost 2 years ago - at 06/01/2024 06:05AM

The fix has been implemented for this issue and we are seeing all valid transactions getting approved. We apologies for any inconvenience caused and thank you for your understanding. If you have any further queries, please feel free to call our Customer Support at 866-290-5400.

INVESTIGATING almost 2 years ago - at 06/01/2024 06:02AM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 05/31/2024 08:04PM

Latest CSG Forte outages

Phone System - Degraded Performance - 24 days ago

Forte Checkout - Degraded Performance - about 1 month ago

Connectivity Issues Impacting V400c Devices - 4 months ago

Connectivity Issues Impacting Multiple Products - 5 months ago

Degraded Performance for Secure Web Pay Checkout - 6 months ago

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