Outage in CSG Forte

Forte Services - Degraded Performance

Resolved Major
November 15, 2024 - Started 4 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an incident causing service degradation to our REST API environment. We will update this status as more information becomes available.
Components affected
CSG Forte Support Services CSG Forte REST Web Services
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 11/15/2024 04:11PM

We have confirmed this incident has been resolved. If you have any additional questions or are still experiencing issues, please reach out to our Support Teams at customerservice@forte.net and someone will be happy to assist. We appreciate your business and sincerely apologize for any inconvenience that this incident may have caused.

MONITORING 4 months ago - at 11/15/2024 03:37PM

We have identified an issue with our REST API environment and have deployed a fix. Requests are processing successfully as of 07:31 AM PST. We will continue to monitor the system for stability. Next update in 30 minutes.

INVESTIGATING 4 months ago - at 11/15/2024 03:04PM

We are currently investigating an incident causing service degradation to our REST API environment. We will update this status as more information becomes available.

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