Outage in CSG Forte

DEX Reporting Incident - Related Transactions

Resolved Minor

March 26, 2025 - Started 10 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating an incident related to reporting in DEX. The team is engaged and actively working to diagnose and resolve.

Components affected

CSG Forte Dex

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 03/26/2025 05:37PM

This incident has been resolved. We apologize for the inconvenience this issue has caused and welcome you to reach out to our Support Teams at customerservice@forte.net or 866.290.5400 if further assistance is needed.

MONITORING 10 months ago - at 03/26/2025 01:43PM

A fix has been implemented and related transactions are now available in DEX. We will continue to monitor the systems for stability and provide future updates as they become available.

IDENTIFIED 10 months ago - at 03/26/2025 01:15PM

The issue with related transaction reporting in DEX has been identified. We are working on a fix right now and should have it deployed to production within the hour.

INVESTIGATING 10 months ago - at 03/26/2025 12:49PM

We are currently investigating an incident related to reporting in DEX. The team is engaged and actively working to diagnose and resolve.

Latest CSG Forte outages

Connectivity Issues Impacting V400c Devices - 2 months ago

Connectivity Issues Impacting Multiple Products - 3 months ago

Degraded Performance for Secure Web Pay Checkout - 4 months ago

REST API - Degraded Performance - 5 months ago

Forte Verification Latency - 5 months ago

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