Outage in CSIU

Student Information System - partial outages

Resolved Major
December 19, 2022 - Started about 2 years ago - Lasted 4 days
Official incident page

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Outage Details

We are aware of an issue affecting some clients using the eSchoolData's Student Information System. We have investigated, and believe that we have identified the source of the issue. We are working to implement a resolution as quickly as possible.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/23/2022 06:36PM

We have been actively monitoring the system and have not received any further reports of issues since the afternoon of December 19.

We are sincerely sorry for the disruption that you experienced Monday.

MONITORING about 2 years ago - at 12/19/2022 10:20PM

We are currently monitoring the Student Information System following today's incident. We believe we have isolated the issue, but will leave this incident active until further notice.

INVESTIGATING about 2 years ago - at 12/19/2022 07:13PM

We are actively troubleshooting an issue affecting the eSchoolData Student Information System. Some clients are reporting login and slowness issues. We are working to resolve the problem as quickly as possible.

You may experience connectivity issues this afternoon as we work through the problem.

We are sincerely sorry for the inconvenience. We will update you when we have more information.

INVESTIGATING about 2 years ago - at 12/19/2022 06:38PM

We continue to investigate the issues that some clients are having with the Student Information System.

IDENTIFIED about 2 years ago - at 12/19/2022 04:08PM

We are aware of an issue affecting some clients using the eSchoolData's Student Information System. We have investigated, and believe that we have identified the source of the issue. We are working to implement a resolution as quickly as possible.

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