Outage in Currencycloud
Password and Security Reset on Prod Environment
Resolved Minor
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Outage Details
The DIRECT website is currently up and running. However, we are aware that some customers are experiencing difficulties resetting their passwords and security questions after receiving a password expiry email, thus unable to login to DIRECT in the production environment.
Our teams are actively working to resolve this issue.
Components affected
Currencycloud Paydirect.io / DirectLatest Updates ( sorted recent to last )
RESOLVED
about 14 hours ago - at 06/16/2025 07:15PM
This incident has been resolved.
INVESTIGATING
about 15 hours ago - at 06/16/2025 05:49PM
The DIRECT website is currently up and running. However, we are aware that some customers are experiencing difficulties resetting their passwords and security questions after receiving a password expiry email, thus unable to login to DIRECT in the production environment.
Our teams are actively working to resolve this issue.
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