Outage in Currencycloud
Password and Security Reset on Prod Environment
Resolved MinorIncident Report
The DIRECT website is currently up and running. However, we are aware that some customers are experiencing difficulties resetting their passwords and security questions after receiving a password expiry email, thus unable to login to DIRECT in the production environment.
Our teams are actively working to resolve this issue.
Components affected
Currencycloud Paydirect.io / DirectTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/16/2025 07:15PM
This incident has been resolved.
INVESTIGATING
10 months ago - at 06/16/2025 05:49PM
The DIRECT website is currently up and running. However, we are aware that some customers are experiencing difficulties resetting their passwords and security questions after receiving a password expiry email, thus unable to login to DIRECT in the production environment.
Our teams are actively working to resolve this issue.
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