Outage in Currencycloud
Delay in Creating EUR and USD Accounts in DEMO Environment
Resolved MinorIncident Report
Summary AI Generated
Currencycloud experienced delays and missing details during EUR and USD account creation in their DEMO environment for 15.8 hours. The issue affected new account provisioning processes, causing incomplete or slow account setup for users testing the platform. Teams implemented a fix to restore normal processing and continued monitoring until the incident was fully resolved.
We are currently investigating an issue causing delays or missing details during the creation of some EUR and USD accounts in the DEMO environment.
Our teams have implemented a fix to improve processing, and new account creations are now progressing as expected.
We are continuing to monitor the situation and will address any remaining affected accounts.
Thank you for your patience, and we apologize for any inconvenience caused.
Components affected
Currencycloud OtherTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 19 hours ago - at 05/19/2026 08:51AM
This incident has been resolved.
MONITORING
1 day ago - at 05/18/2026 08:14PM
The issue that may have caused delays or missing details during the creation of some EUR and USD accounts in the DEMO environment has been identified and mitigated.
Our teams are continuing to monitor the service to confirm normal processing has resumed.
Thank you for your patience, and we apologize for any inconvenience caused.
INVESTIGATING
1 day ago - at 05/18/2026 05:05PM
We are currently investigating an issue causing delays or missing details during the creation of some EUR and USD accounts in the DEMO environment.
Our teams have implemented a fix to improve processing, and new account creations are now progressing as expected.
We are continuing to monitor the situation and will address any remaining affected accounts.
Thank you for your patience, and we apologize for any inconvenience caused.
Latest Currencycloud outages
Issue affecting local EUR payments - about 10 hours ago
Platform Maintenance - 10 days ago
Local EUR Payment Status - 12 days ago
Service Update – Customer Support Availability - 12 days ago
Intermittent Two‑Factor Authentication Issues - 13 days ago
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