Outage in Currencycloud
Issue affecting local EUR payments
Resolved MinorIncident Report
Summary AI Generated
Currencycloud experienced a 16.3-hour outage affecting SEPA Instant payments that caused local EUR payments to fail, experience delays, or be rejected. The issue was caused by an industry-wide EBA incident impacting SEPA Instant (RT1) processing from an external provider. The service was fully restored once the external provider resolved the issue, though customers with previously failed payments needed to resubmit their transactions.
We are currently investigating an issue affecting SEPA Instant payments, which may cause some local EUR payments to fail.
Our teams are actively investigating the issue and working to restore normal processing as quickly as possible.
Thank you for your patience, and we apologize for any inconvenience caused.
Components affected
Currencycloud PaymentsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
28 days ago - at 05/20/2026 09:38AM
The issue affecting local EUR payments has now been resolved, and services are operating normally.
The disruption was caused by an industry wide EBA incident impacting SEPA Instant (RT1) processing, which has now been fully restored.
Payments can now be processed as expected. Customers with previously failed payments may need to resubmit their transactions.
We will continue to monitor the service to ensure stability.
Thank you for your patience, and we apologise for any inconvenience caused.
IDENTIFIED
28 days ago - at 05/19/2026 06:11PM
The issue affecting SEPA Instant payments has been identified.
Some local EUR payments may continue to experience delays, rejections, or failures while the external provider works to restore service.
We are continuing to monitor the situation and will provide further updates as more information becomes available.
Thank you for your patience, and we apologize for any inconvenience caused.
INVESTIGATING
28 days ago - at 05/19/2026 05:22PM
We are currently investigating an issue affecting SEPA Instant payments, which may cause some local EUR payments to fail.
Our teams are actively investigating the issue and working to restore normal processing as quickly as possible.
Thank you for your patience, and we apologize for any inconvenience caused.
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