Transaction Delays

The issue impacting transaction processing has now been resolved. All affected transactions have been successfully submitted for processing and are being completed.

Our teams have worked through the disruption and normal service has been restored, although a small number of transactions may still experience minor delays while final processing completes.

We apologise for any inconvenience caused and thank you for your patience while we resolved this issue.

The issue impacting transaction processing has now been resolved, and services have been restored. Transactions are currently being processed, and our teams are working through a backlog of affected payments and collections.

While processing continues to recover, some delays may still be experienced as we return to normal service. All queued transactions are being handled automatically, and no client action is required.

We will continue to monitor the situation closely and provide further updates as needed.

We are currently investigating an issue impacting the processing of some transactions, which is resulting in delays to payments and collections that require internal compliance checks.

Our teams have identified the affected component and are actively working to restore normal processing as quickly as possible. Transactions are being safely held and will be processed once the issue is resolved.

We will continue to provide updates as more information becomes available.