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Outage in Currencycloud

Issues Affecting Bulk Upload Payment Processing

Resolved Minor
July 06, 2026 - Started 13 days ago - Lasted 1 day
Official incident page

Incident Report

Summary AI Generated

Currencycloud experienced a 26.6-hour incident affecting Bulk Upload payment processing, where a subset of payment requests failed to process correctly even after an initial fix was applied. While most bulk uploads continued to function normally, a smaller portion of requests remained impacted under certain conditions. A final fix was implemented on July 7, 2026, restoring full normal operation with no further issues reported.

We are aware of a small number of continued reports relating to Bulk Upload payment processing following the implementation of our initial fix. While the majority of Bulk Upload requests are processing successfully, we are investigating whether a subset of requests may still be affected under certain conditions. Our engineering teams are actively reviewing the recent reports and monitoring platform performance to determine whether any further corrective action is required. We apologise for the continued disruption and will provide further updates as soon as additional information becomes available.
Components affected
Currencycloud Payments

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 07/07/2026 03:35PM

A fix has been implemented and Bulk Upload payment processing is operating normally. We have seen no further reports of the issue since the remediation was applied and are continuing to monitor the service closely.

We apologise for the disruption caused and thank you for your patience while we investigated and resolved the issue.

MONITORING 12 days ago - at 07/07/2026 10:59AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 13 days ago - at 07/06/2026 12:59PM

We are aware of a small number of continued reports relating to Bulk Upload payment processing following the implementation of our initial fix. While the majority of Bulk Upload requests are processing successfully, we are investigating whether a subset of requests may still be affected under certain conditions.

Our engineering teams are actively reviewing the recent reports and monitoring platform performance to determine whether any further corrective action is required.
We apologise for the continued disruption and will provide further updates as soon as additional information becomes available.

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