Outage in Currencycloud

Service Disruption: DIRECT Payments

Resolved Minor
October 24, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

We are aware of an issue affecting a subset of customers who are unable to complete payment transactions via DIRECT. Our team is actively investigating and working to resolve the issue as quickly as possible. We'll provide updates as soon as more information is available.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/24/2025 10:24AM

We have identified and resolved the issue affecting a subset of customers using DIRECT for payment transactions. All services are now operating normally.

Thank you for your patience, and we apologise for any inconvenience caused.

IDENTIFIED about 1 month ago - at 10/24/2025 08:21AM

We are aware of an issue affecting a subset of customers who are unable to complete payment transactions via DIRECT. Our team is actively investigating and working to resolve the issue as quickly as possible.

We'll provide updates as soon as more information is available.

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