Outage in Currencycloud
Erste Payment Status Updates
Resolved MinorIncident Report
Summary AI Generated
Currencycloud experienced an issue with status updates for Erste payments, where payment confirmations appeared delayed due to pending acknowledgements from their Erste network partner. While payments continued processing normally, some transactions displayed as incomplete even though they were being processed successfully. The incident was resolved after 19.4 hours once the outstanding acknowledgements were received and payment statuses were updated.
We are currently investigating an issue affecting the status updates for some Erste payments. Payments are processing as expected, however status confirmations may temporarily appear delayed due to pending acknowledgements from our Erste network partner. This may cause some payments to display as incomplete even though they are being processed normally.
We are working closely with the network partner to receive the outstanding acknowledgements and update payment statuses accordingly. No action is required from clients at this time.Thank you for your patience, and we apologize for any inconvenience caused.
Components affected
Currencycloud PaymentsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 05/05/2026 11:25AM
This incident has been resolved.
INVESTIGATING
6 days ago - at 05/05/2026 11:16AM
This incident has been resolved.
INVESTIGATING
7 days ago - at 05/04/2026 04:05PM
We are currently investigating an issue affecting the status updates for some Erste payments. Payments are processing as expected, however status confirmations may temporarily appear delayed due to pending acknowledgements from our Erste network partner. This may cause some payments to display as incomplete even though they are being processed normally.
We are working closely with the network partner to receive the outstanding acknowledgements and update payment statuses accordingly. No action is required from clients at this time.Thank you for your patience, and we apologize for any inconvenience caused.
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