Outage in Currencycloud
Issue Affecting Support Email Processing
Minor
October 16, 2026 - Started about 22 hours ago
Official incident page
Official incident page
Incident Report
We are aware of an issue impacting the processing of support emails, where messages are being successfully delivered but are not consistently appearing within our support platform. Our teams are actively investigating this as a priority.
In the meantime, where possible, please continue to submit requests via Direct. If you require assistance, please contact us through the Support section within the platform.
We apologise for any inconvenience and will provide further updates as soon as they become available.
For further guidance refer to Help Centre > Currencycloud Web Portals > Currencycloud Direct > Support Tickets FAQ
https://support.currencycloud.com/hc/en-gb/articles/360020890340-Support-tickets-FAQ
Components affected
Currencycloud OtherTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 22 hours ago - at 10/16/2026 09:44AM
We are aware of an issue impacting the processing of support emails, where messages are being successfully delivered but are not consistently appearing within our support platform. Our teams are actively investigating this as a priority.
In the meantime, where possible, please continue to submit requests via Direct. If you require assistance, please contact us through the Support section within the platform.
We apologise for any inconvenience and will provide further updates as soon as they become available.
For further guidance refer to Help Centre > Currencycloud Web Portals > Currencycloud Direct > Support Tickets FAQ
https://support.currencycloud.com/hc/en-gb/articles/360020890340-Support-tickets-FAQ
IDENTIFIED
about 22 hours ago - at 10/16/2026 09:42AM
We are aware of an issue impacting the processing of support emails, where messages are being successfully delivered but are not consistently appearing within our support platform. Our teams are actively investigating this as a priority.
In the meantime, where possible, please continue to submit requests via Direct. If you require assistance, please contact us through the Support section within the platform.
We apologise for any inconvenience and will provide further updates as soon as they become available.
For further guidance refer to Help Centre > Currencycloud Web Portals > Currencycloud Direct > Support Tickets FAQ
https://support.currencycloud.com/hc/en-gb/articles/360020890340-Support-tickets-FAQ
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