Outage in Cvent
Users May Experience Issues Accessing PR3D
Resolved Major
April 14, 2026 - Started 24 days ago
- Lasted 6 days
Incident Report
Summary AI Generated
Cvent experienced a major service incident where users were unable to access the 3D view of rooms and interactive floor plans within the Event Diagramming and Venue management systems. The issue affected multiple components including Event Diagramming, Suppliers & Venues, and Venue Diagramming across North America and Exchange platforms. The incident lasted approximately 146.5 hours before being resolved.
We are currently investigating an issue where users may have trouble accessing the 3D view of rooms and interactive floor plans. Our team is actively working on identifying the cause and resolving it. We will share updates as soon as more information becomes available.
Components affected
Cvent North America Cvent Exchange Cvent Venue Diagramming Cvent Event Diagramming Cvent Suppliers & Venues Cvent Manage Cvent Event DiagrammingTrusted by 1,000+ teams
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