Outage in Cvent
Card reader payments incorrectly showing as failed
Resolved Major
November 11, 2026 - Started 2 days ago
- Lasted about 10 hours
Incident Report
Summary AI Generated
**Incident Summary** A major issue with Cvent's OnArrival card reader incorrectly displayed payments as failed despite cards being successfully charged, creating risk of duplicate charges and inaccurate payment statuses. The incident affected Payment Processing, Event Marketing & Management, and Attendee Engagement across North America for approximately 9.8 hours. The issue was resolved, though attendees and event organizers experienced significant disruption to on-site payment processing during the outage period.
We are currently experiencing an issue with the OnArrival card reader that may affect your payment processing during events. Attendees may receive a "payment failed" message despite their cards being charged, leading to potential duplicate charges or incorrect payment statuses in Cvent. We apologize for the inconvenience and our team is actively working to resolve this matter as quickly as possible.
Components affected
Cvent North America Cvent Payment Processing Cvent Event Marketing & Management Cvent Platform Cvent Attendee Engagement Cvent OnArrivalTrusted by 1,000+ teams
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