Outage in CxEngage

WebRTC Voice issues.

Resolved Major

May 18, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We have identified an issue with WebRTC and are working with the Vendor to resolve the issue.

Components affected

CxEngage Voice Services CxEngage Voice Services

Need to monitor CxEngage outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial

Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 05/19/2023 02:05AM

This incident has been resolved.

MONITORING over 2 years ago - at 05/19/2023 12:16AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 2 years ago - at 05/19/2023 12:03AM

This issue appears to now be resolved. We are monitoring heath at this time.

INVESTIGATING over 2 years ago - at 05/18/2023 11:42PM

We have identified an issue with WebRTC and are working with the Vendor to resolve the issue.

Latest CxEngage outages

CxEngage Platform – Service Interruption - 16 days ago

CxEngage Voice Service - Intermittent Failures - 7 months ago

CxEngage Planned Maintenance - 8 months ago

CxEngage Skylight Degradation - over 1 year ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook