Outage in CxEngage

WebRTC Voice issues.

Resolved Major
May 18, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified an issue with WebRTC and are working with the Vendor to resolve the issue.
Components affected
CxEngage Voice Services CxEngage Voice Services
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/19/2023 02:05AM

This incident has been resolved.

MONITORING over 2 years ago - at 05/19/2023 12:16AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 2 years ago - at 05/19/2023 12:03AM

This issue appears to now be resolved. We are monitoring heath at this time.

INVESTIGATING over 2 years ago - at 05/18/2023 11:42PM

We have identified an issue with WebRTC and are working with the Vendor to resolve the issue.

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