Outage in CyberArk

CyberArk Identity Cloud Service Advisory - AWS Service Issues

Resolved Minor

October 20, 2025 - Started 5 months ago - Lasted about 1 hour
Official incident page

Incident Report

Customers using the Identity Platform may experience issues during login or accessing the Identity Console via the SES (email) service. We have identified the root cause as an ongoing issue with underlying AWS services. We are working with the vendor to resolve this as quickly as possible. Users are advised to use alternative authentication methods, such as OTP or mobile authenticator apps. You can view the AWS service status here: https://health.aws.amazon.com/health/status Next Update: 1 Hour or upon earlier status change

Components affected

CyberArk pod1001 US East CyberArk pod1002 US East CyberArk pod1003 US East CyberArk pod1004 US East CyberArk pod1005 US East CyberArk pod1006 US East CyberArk pod1007 US East CyberArk pod1008 US East CyberArk pod1009 US East CyberArk pod1010 US East CyberArk pod1011 US East CyberArk pod1012 US East CyberArk pod1013 US East CyberArk pod3001 US East CyberArk pod3002 US East CyberArk pod1101 US West CyberArk pod1102 US West CyberArk pod1103 US West CyberArk pod1104 US West CyberArk pod1110 US West CyberArk pod1201 EMEA CyberArk pod3201 EMEA CyberArk pod1202 EMEA CyberArk pod1203 EMEA CyberArk pod1204 EU South CyberArk pod1301 APAC CyberArk pod1302 APAC CyberArk pod1303 APAC CyberArk pod1304 APAC CyberArk pod1306 APAC CyberArk pod1308 APAC CyberArk pod1310 APAC CyberArk pod1312 APAC CyberArk pod1401 Canada CyberArk pod1402 Canada CyberArk pod1403 SA East CyberArk pod1404 AF South CyberArk pod1205 EMEA

Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 10/20/2025 10:17AM

This incident has been resolved.

MONITORING 5 months ago - at 10/20/2025 09:55AM

The impacted services are recovering, and users are now able to log in to the Identity service without any issues.

We will continue to monitor the situation and keep you updated.

IDENTIFIED 5 months ago - at 10/20/2025 09:22AM

Customers using the Identity Platform may experience issues during login or accessing the Identity Console via the SES (email) service.

We have identified the root cause as an ongoing issue with underlying AWS services. We are working with the vendor to resolve this as quickly as possible.

Users are advised to use alternative authentication methods, such as OTP or mobile authenticator apps.

You can view the AWS service status here: https://health.aws.amazon.com/health/status

Next Update: 1 Hour or upon earlier status change

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