Barclaycard HSIO (Payworks) Service Disruption

The issue affecting Barclaycard HSIO (Payworks) services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 1 October 2024 08:38 GMT
Reported End Time: 1 October 2024 09:30 GMT

Impact: Customers are now able to use (Insert Payment Service) services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD

The issue affecting Barclaycard HSIO (Payworks)services is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Barclaycard HSIO (Payworks)services as normal.

Reported Start Time: 1 October 2024 08:38 GMT
Reported End Time: 1 October 2024 09:30 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD

Cybersource is aware of an issue that is currently affecting Barclaycard HSIO (Payworks) services.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may be experiencing issues when trying to use Barclaycard HSIO (Payworks) services. This may limit the ability to process card present transactions at point of sale or via API services.

Reported Start Time: 1 October 2024 08:38 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD