Testing Environment Service Disruption.

The issue affecting our Risk Services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 4 October 2024 05:53 GMT
Reported End Time: 4 October 2024 12:22 GMT

Impact: Customers are now able to use our Risk Services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19202915

The issue affecting our Risk Services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 4 October 2024 05:53 GMT
Reported End Time: 4 October 2024 12:22 GMT

Impact: Customers are now able to use our Risk Services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19202915

The issue affecting our Risk Services is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use our Risk Services as normal.

Reported Start Time: 4 October 2024 05:53 GMT
Reported End Time: 4 October 2024 12:22 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19202915

Cybersource continues to investigate the issue that is currently affecting our Risk Services in our test environment. We are working urgently to resolve the issue.

Impact: Clients may be experiencing issues with the following services:
Decision Manager, Fraud Management Essentials, List Manager and Partner Risk Controls

Reported Start Time: 4 October 2024 06:00 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19202915

Cybersource is aware of an issue that is currently affecting our Risk Services in our test environment. We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may be experiencing issues with the following services:
Decision Manager, Fraud Management Essentials, List Manager and Partner Risk Controls

Reported Start Time: 4 October 2024 06:00 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19202915

Cybersource is aware of a service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.