Service Disruption - Payer Authentication Processing

The issue affecting the Payer Authentication Processing Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 3 October 2024 03:24 GMT
Reported End Time: 3 October 2024 12:22 GMT

Impact: Customers are now able to use the Payer Authentication Processing Service as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19196513

The issue affecting the Payer Authentication Processing Service is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Processing Service as normal.

Reported Start Time: 3 October 2024 03:24 GMT
Reported End Time: 3 October 2024 12:22 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19196513

Cybersource is aware of an issue that is currently affecting the Payer Authentication Processing Service.

We are investigating the cause and working urgently to resolve the issue.

Impact: Some users in may experience issues with e-commerce authentication via the Payer Authentication Service.

Reported Start Time: 3 October 2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD