Transaction processing disruption for Concardis_Payworks

The issue affecting Transaction processing for Concardis Payment connectors has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 09:09 GMT on 8 March 2025
Reported End Time: 22:42 GMT on 8 March 2025

Impact: Customers are now able to use Concardis Payment connectors as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: tbd

We continue to investigate the issue affecting Transaction processing for Concardis Payment connectors, and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Users may experience payment processing error messages.

Reported Start Time: 09:09 GMT on 8 March 2025

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: tbd

Cybersource continues its investigation into the issue affecting Transaction processing for Concardis Payment connectors. We are working urgently to implement a mitigation and appreciate your patience during this time.

Impact: Users may experience payment processing error messages.

Reported Start Time: 09:09 GMT on 8 March 2025

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: tbd

We continue to investigate the issue affecting Transaction processing for Concardis Payment connectors, and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Users may experience payment processing error messages.

Reported Start Time: 09:09 GMT on 8 March 2025

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: tbd

Cybersource continues its investigation into the issue affecting Transaction processing for Concardis Payment connectors. We are working urgently to implement a mitigation and appreciate your patience during this time.

Impact: Users may experience payment processing error messages.

Reported Start Time: 09:09 GMT on 8 March 2025

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: tbd

We continue to investigate the issue affecting Transaction processing for Concardis Payment connectors, and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Users may experience payment processing error messages.

Reported Start Time: 09:09 GMT on 8 March 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: tbd

Cybersource is aware of an issue that is currently affecting Transaction processing for Concardis Payworks connectors. We are investigating the cause and working urgently to resolve the issue.

Impact: Users may be experiencing issues when trying to use Concardis Payworks connectors. This may limit the ability to process card present transactions at point of sale or via API services.

Reported Start Time: 09:09 GMT on 8 March 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers.

We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

Incident #: TBD